FEDEX - I can't track my order / Fedex haven't received my parcel.

FEDEX - I can't track my order / Fedex haven't received my parcel

We hand all of our international mail over to a company third party courier who are then responsible for transporting it through customs. 

Once your parcel has made its way through customs, it's then handed to a local courier e.g. FedEx. Third party courier partner with hundreds of couriers around the world and select the most reliable courier and route at the time.

You can still track your order by entering your tracking number here. Your international tracking number (also known as CG) Europe will start with followed by CG+12 numbers, for example CG123456789123 / OR only 12 numbers12345678912 3 outside of europe 

To view your local tracking, head to "TRACK ORDER" on the website. 

If the most recent update states they haven't received anything yet or they've only received the digital label, don't worry - The third party courier hasn't been handed over to them (local courier) yet. Just keep an eye on this tracking page, instead.

It's also worth noting that most parcels are delivered within 5 days of clearing customs.   

Or You can create an account to sign in to our website simply click on 'Shipped' under the 'My order' section at the menu of our website to view your latest delivery updates. 

You can also track your order by following this link here "TRACK ORDER"

Please get in touch by simply clicking the icon which can be located at the bottom right corner of the page. Make sure to have your details at the ready

You can also check FAQs to see how else I can help by following this link here.

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