USPS - I can't track my order / USPS haven't received my parcel.

USPS - I can't track my order / USPS haven't received my parcel.

We hand all of our international mail over to third-party courier company who are then responsible for transporting it through customs.

Once your parcel has made its way through customs, it's then handed to a local courier e.g. USPS. Third-party courier company partner with hundreds of couriers around the world and select the most reliable courier and route at the time. 

You can still track your order by entering your tracking number here. Your international tracking number followed by 26 numbers. 

Once passed onto your local USPS courier, they'll reach out and send you an email with your local tracking number. 

If the most recent update states they haven't received anything yet or they've only received the digital label, don't worry - Third-party courier company hasn't handed over the parcel to them (local courier) yet. Just keep an eye on this tracking page, instead. It has left our warehouse! 

To view your local tracking, head to "TRACK ORDER" on the website. 

If the most recent update states they haven't received anything yet or they've only received the digital label, don't worry - Third-party courier company hasn't been handed over to them (local courier) yet. Just keep an eye on this tracking page, instead. 

It's also worth noting that most parcels are delivered within 5 days of clearing customs.

Please get in touch by simply clicking the icon which can be located at the bottom right corner of the page. Make sure to have your details at the ready.

You can also check FAQs to see how else I can help by following this link here.

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