What do I do if my item becomes damaged after wear?

What do I do if my item becomes damaged after wear?

We are so sorry to hear you have experienced a problem with your item. We absolutely pride ourselves on the quality of our products and work extremely hard to ensure they last a lifetime, and not just one wear or wash. 

Contact us you will then be asked for the following:

A screenshot of your email confirmation

Your shipping address

A photo and video of the damaged area

There will be no need to send the item back to us, however please let our team know your preferred solution and, depending on the damage, we will try our best to fulfill your request: 

A replacement of the same item

A refund (whether this is full or partial will depend on how long you have had the item and the severity of the damage)

Legally under The Consumer Rights Act 2015 after 6 months retailers cannot accept liability for any faults. 

You can read about your rights here:

https://www.legislation.gov.uk/ukpga/2015/15/contents/enacted

Please get in touch by simply clicking the icon which can be located at the bottom right corner of the page. Make sure to have your details at the ready

You can also check FAQs to see how else I can help by following this link here.

Coco Shoes more than thousands of shoes styles, We only sell best reps shoes.