What do I do if my item has arrived damaged / faulty?

What do I do if my item has arrived damaged / faulty?

What do I do if my item has arrived damaged / faulty?

We are extremely sorry if you have received a damaged item from us. All Coco Shoes items are quality checked on several occasions during and after production and confirmed the Qc photo with you. so we can only assume yours has accidentally slipped through the net or courier violent transportation.

This is of course unacceptable and we hope you can trust that we would never knowingly send out damaged goods to our customers. 

So we can have this sorted for you immediately, simply click the Contact us icon which can be located at the bottom corner of the page.

In your first message please explain that you have received a damaged item and you will be asked to provide the following: 

Your order number, full name and email address

Your shipping address

A photo and video of the damaged area

Our team will then be able to investigate this further and provide a solution for you.


Please get in touch by simply clicking the icon which can be located at the bottom right corner of the page. Make sure to have your details at the ready

You can also check FAQs to see how else I can help by following this link here.


Coco Shoes more than thousands of shoes styles, We only sell best reps shoes.