What is your returns policy?
RETURN & REFUND
You’re more than welcome to return your unwanted item(s) back to us, following our terms and conditions below. Please take a look to ensure your return is accepted and processed within our returns policy.
Orders must be returned back to us within 45 days for our international customers. This timeframe is from the date your order is shipped. We don’t accept returns for unwanted items after our relevant returns period.
Hygiene and customer safety is really important to us, therefore please do your best to try on, handle and repackage items with care. Items must be returned back to us in their original condition - unworn, undamaged, free of makeup, pet hair, deodorant , perfume and must have all original attached. All items will be inspected upon arrival back to our warehouse and failure to be returned in their original condition may lead to cleaning charges or refusal.
Whilst returns are an important part of the retail process, not all items can be returned back to us. Our non-returnable items include contact us to get "return failed" by after provided a clean and tidy photo of the soles of your photos. Its express "return failed" thatc non-returnable.
To initiate a return within our returns policy, the following process must be followed:
. To initiate a return within 45 days (refund/exchange).
. Please follow the instructions on the returns portal to package your return.
. Contact us if your item is faulty/wrong.
. Quality checking/assessment will take place once the item(s) are received.
. Once received and checked you will receive a message which will confirm any further course of action.
. If you have chosen to receive a refund, we will refund any money received from you equivalent to the full cost of the item(s). If you have chosen exchange, this will be issued dependent on real state choice.
Refunds can only be issued using the same method originally used by you to pay for your purchase (i.e. Card, Paypal, Zelle, Cash app, Bank Transfer).
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